XXIV Carats PARIS – Microenterprise company

Registered office:  142 RUE DE RIVOLI 75001 PARIS

E-mail : contact@xxivcarats.com
Registration number to the French “Répertoire des Métiers”:  n°84864373000023 PARIS

The person in charge of the publication is Ahouzi Franck. These GTC were generated free of charge by the communication company Kinic


Last update on 01/11/2020

Article 1 – Subject

1.1 General terms and conditions of distance selling

The XXIV Carats company creates, designs and markets footwear items. In order to meet the expectations of its customers, XXIV Carats markets a selection of XXIV Carats Items (hereafter the “Item(s)”) through a system of distance selling by electronic means (internet). The present conditions govern the sales by the company XXIV Carats PARIS, 142 RUE DE RIVOLI 75001 PARIS, France.

1.2 Scope of application and acceptance of the general terms and conditions of sale

The present general conditions of sale apply to all purchases of Items made at distance via the XXIV Carats website identified by the domain name “www.xxivcarats.com” (hereinafter the “Site”). The Items are exclusively intended to be sold to final purchasers, natural people or legal entities, acting exclusively for their personal needs and not directly related to a commercial activity, to the exclusion of any resellers or intermediaries acting on behalf of resellers (hereinafter the “Customer(s)”). Therefore, the Customer asserts that he is acting as a consumer and that he does not intend to resell the Items for commercial purposes. He further certifies that he has the legal ability to enter into the commitments provided in these general terms and conditions of sale. XXIV Carats may at any time update and modify the general terms and conditions of sale. The conditions that apply to the sale of an Item by a Customer are those in force at the time of the conclusion of the sales contract. Each time you purchase an Item on the Site, you will be asked to confirm your acceptance of the general terms and conditions of sale in force by ticking the box “I accept the general terms and conditions of sale of XXIV Carats“. They will be displayed before and at the time when you will be asked to confirm them.

Article 2 – Ordering process

Orders placed on the Site are subject to strict compliance with the procedures described. You can place an order on the Internet on the website xxivcarats.com The contractual information is presented in French and/or in English and will be the subject of a confirmation at the latest at the time of the validation of your order. The company XXIV Carats reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 3 – Validation of your order

Any order appearing on the website xxivcarats.com implies the adherence to the present General Tems and Conditions of Sale. Any order confirmation implies your full and complete adherence to these General Terms and Conditions of Sale, without any exception or reserve. All the data provided and the recorded confirmation will serve as proof of the transaction. You declare that you are fully aware of them. The order confirmation will be worth signature and acceptance of the operations carried out. A summary of the information of your order and of these General Terms and Conditions of Sale will be sent to you in PDF format via the e-mail address confirming your order.

Article 4 – Availability of the items

Our products are offered as long as they can be viewed on the xxivcarats.com website and within the limits of available stocks. In case of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.

Article 5 – Prices of the items

The prices of our products are shown in euros including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs. They are also converted into US dollars, GBP, Swiss francs, dirham emirati…In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be due for payment. These duties and sums are not the responsibility of XXIV Carats. They will be at your expense and are under your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to enquire about these aspects with your local authorities. All orders, whatever their origin, are to be paid in euros, but the currency can also be converted in US dollars, GBP, Swiss francs, dirham emirati… The company XXIV Carats reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability. The products remain the property of XXIV Carats until full payment of the price. Important note: as soon as you take physical possession of the products ordered, all risks of loss or damage to the products are transferred to you.

Article 6 – Terms and conditions of payment

6.1 Payment by Credit Card or Debit Card

The fact of validating your order implies that you pay the price indicated. The payment of your purchases is made by credit card thanks to the secure STRIPE system. The card is only debited when the order is shipped. In the case of split deliveries, only the products shipped are invoiced. Payment for the Customer’s purchases is made by credit card. The following cards are accepted: Credit Card, Visa©, Eurocard©, MasterCard©, American Express©, Apple Pay©. Cards issued by banks based outside France must be international bank cards. On the Site, after validation of the bank details by the Customer, the Customer has access to a secure server operating in SSL mode (128 bits) and certified by a Certification Authority. The transaction is then carried out by the Customer in accordance with banking security standards. Authentication is specific to each bank. By providing his credit card number and/or bank details, the Customer accepts in advance and without condition that XXIV Carats will proceed with the secure transaction and gives prior authorisation to his bank to debit his account.

6.2 Payment by Paypal

XXIV Carats accepts payments through Paypal. When validating the order, the Customer chooses the “Paypal” payment option and will be automatically redirected to the “Paypal” platform. The Customer will then have to connect to his “Paypal” account via his contact details. If he does not have a PayPal account, he may create one at that time. After validation of his order with “Paypal”, the Customer will be redirected to the confirmation page of his order.

Article 7 – Delivery

Delivery is free in Metropolitan France for orders over €50 on the website, otherwise refer to the Colissimo price list in the delivery information section, as well as for the French Overseas Departments, the European Union & outside the EU. The amount of these shipping costs is also communicated to the Customer prior to the order validation stage.

Article 8 – Withdrawal

Pursuant to the provisions of Article L.121-21 of the French Consumer Code, you have a withdrawal period of 14 days from receipt of your products to use your right of withdrawal without having to justify your reasons or pay a penalty. Returns must be made in their original condition and in complete state (packaging, accessories, instructions). In this context, you are held liable. Any damage to the product may be such as to nullify the right of withdrawal. In the case that you use your right of withdrawal, XXIV Carats will proceed to the refund of the amount paid, within 14 days following the notification of your request and via the same means of payment as the one used for the order.

Article 9 – Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the French Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded. All claims, requests for exchange or refund must be made by mail within 30 days of delivery. The products must be sent back to us in the same condition in which you received them with all the elements (accessories, packaging, instructions, etc.). You will be refunded the shipping costs on the basis of the invoiced price and you will be refunded the return costs on presentation of the receipt. The provisions of this Article do not prevent you from taking advantage of the right of withdrawal provided for in Article 8.

Article 10 – Responsability

The products offered comply with current French legislation. The company XXIV Carats could not be held responsible in case of non-respect of the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services you plan to order. Furthermore, the company XXIV Carats cannot be held responsible for any damage resulting from a misuse of the product purchased. Finally, XXIV Carats cannot be held responsible for any inconvenience or damage inherent to the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.

Article 11 – Applicable law in the event of disputes

The language of this contract is the French language, you casn also choose the English version when you log in. The current conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.

Article 12 – Intellectual property rights

All the elements of the xxivcarats.com are and remain the exclusive intellectual property of the XXIV Carats company. No one is authorised to reproduce, exploit, transfer, or use for any purpose whatsoever, even partially, elements of the site, whether they be software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written agreement of the company XXIV Carats. All illustrations, photos, images, videos, models and logos are and will remain the exclusive property of XXIV Carats.

Article 13 – Personal data

The company XXIV Carats reserves the right to collect personal information and personal data relating to you. They are necessary to manage your order, as well as to improve the services and information we send you. They may also be transmitted to companies that contribute to these relations, such as those in charge of the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. In accordance with the French law of 6th, January 1978, you have the right to access, rectify and oppose any nominative information and personal data concerning you, directly on the website.

Article 14 – Archiving Proof

The company XXIV Carats will archive the purchase orders and invoices on a reliable and durable support which constitutes a faithful copy in accordance with the provisions of article 1348 of the French Civil Code. The computerised registers of the company XXIV Carats will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.